We would recommend that you make a backup of all of your data if you have the means to. You will be able to make a backup of your data by either saving your documents to a USB stick, external hard drive or the cloud (Dropbox, One Drive, iCloud and many more). Once you have backed up your data, you will just need to make sure you or another household member is available during the agreed collection period. Once the courier has arrived, all you need to do is to hand the laptop and the charger over to the driver and they will pop it into the box we have provided and then seal it up. The driver will then give you a receipt, we would recommend that you keep hold of this receipt as this is proof the collection has taken place.