DSA Terms & Conditions
Terms and Conditions – DSA
Delivery Service available and timescales
The Student will receive order confirmation from Wyvern Business Systems within 1 working day of receipt of your order. Wyvern will contact you to arrange delivery of your equipment and confirm all the items that are due to be delivered and also your detail. The delivery dates offered to you should be within 10 working days of your order acknowledgement letter. You will be sent a Delivery Confirmation letter confirming the time, date and address, it will also state how important it is that you are present in the allotted 2 hour time slot. If you miss this 2 hour time slot then you may be liable to pay the cost of a re-delivery fee, this will also mean that your items will not be delivered and so your delivery will be delayed. Your delivery and set up and familiarisation will take place at the same time, and could last up to 1 ½ hours. Your equipment and software will undergo configuration prior to delivery, all software, where possible, will be registered to each individual
student and not generically installed. Prior to delivery all systems will be tested for stability to reduce likelihood of dead on arrival deliveries. If you do not wish configuration to happen prior to delivery then we must have written confirmation of your request. If there are any delays we will advise you as soon as possible. The Engineer during your delivery, set up and familiarisation will complete a checklist of activities, these will include:
date of installation
start time and finish time
check all ordered equipment has been delivered
assemble and connect peripherals
Set-up and familiarisation taken place on dated recorded
software installation (if not preloaded)
system testing (if not completed prior to delivery)
how to open assistive software
brief demonstration of assistive hardware
demonstrate that standard hardware is working
demonstrate that standard software is available and running
basic instruction in safe operation of the system e.g. anti-virus protection is running
how to back up data
how to request technical support
aftercare – Maintenance, Support & Insurance
Once this Checklist is complete the Delivery note should be signed by the student to agree that everything on there has been delivered. A copy of the Delivery note and engineer’s checklist should be kept by the student and the other copy retained by the Engineer and returned to the office.
Aftercare services available
In addition to the first 12 months standard manufacturer’s warranty, in line with the Consumer Goods Act, Wyvern Business Systems LTD will offer comprehensive computer and peripherals maintenance and support for the duration of the course. The student will be sent a maintenance and support document once the order of equipment has been delivered. This will have details of the equipment covered, the level of cover and the start and finish dates of the maintenance and support. With this document will be a Support summary, this will explain the key aspects of the maintenance and support and advise the student to contact Wyvern Business Systems LTD in the event of any technical problems. This summary document clearly explains that the maintenance and support does not cover wear and tear, consumables (batteries, ink cartridges) or damage due to unapproved consumables. If the student extends their course they will have the option to extend their maintenance and insurance, at a cost for additional years, up to a maximum of 5 years. This extension will be subject to a health check of the PC or laptop. This health check will be at a cost and if repairs are required this will be at a cost as well. The maintenance includes on-site and return to base repair. The return to base repairs will be arrange by Wyvern Business Systems LTD and will include the uplift of equipment and the return of equipment once fixed.
Insurance process and insurance timescales
Wyvern Business systems Ltd will arrange cover for the duration of the students course (specified by the assessor). This insurance cover will be provided Specialty Risks Limited. The policy will cover all the hardware supplied by ourselves and include the following:
Zero excess policy
Accidental damage, fire theft and 3rd party malicious damage
Full reinstatement of all hardware and software to at least the standard originally supplied
No limit on the number of claims
Theft from unlocked/unsecured premises or vehicles
if an item is lost or misplaced
All claims must be made within 45 days.
Wyvern Business Systems LTD will (Where Necessary) provide loan equipment to the student, if the students equipment is lost or stolen. Loan equipment will only be issued once the insurance company has agreed that there is a valid claim.
Wyvern Business Systems LTD provides a “Help Desk” service with dedicated staff dealing with enquiries. The opening hours for this service will be 9.00 am to 5.00 pm Monday to Friday (excluding bank holidays). Where a student contacts the help desk by email, Wyvern Business Systems LTD should respond within a 2 hour period from receipt of the communication.
Wyvern Business Systems LTD provide remote access support (with the student’s consent) and the following alternative contact methods:
onsite support (when necessary)
return to base repair (when necessary)