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Wyvern Business Systems

Your One-Stop-Supplier for the Disabled Students Allowance (DSA)

Booking your Delivery

Once we have received either a copy of your DSA2 Entitlement Letter, or a Purchase Order document from your funding body, you will then be sent an Order Confirmation within 1 working day. This document acknowledges receipt of your letter and confirms the items we have been asked to supply you with. You will only receive an Order Confirmation from us after you have made payment of £200 Personal Contribution, if applicable.

As soon as you have received an Order Acknowledgement from us, you can then arrange a date for your delivery. To Contact us, please call – 01432 845 138 or send an email to – dsadelivery@wbs.uk.com between 09:00-17:00, Monday to Friday.

As soon as you have received the Order Confirmation from us, you are then invited to contact us to arrange a date for your delivery. If we have not heard from you within 1 business day after sending you your order confirmation, we will then contact you to arrange your delivery.

Delivery, set-up and familiarisation of your equipment is carried out at the same time, by a trained Engineer, and can last up to 1.5 hours.

The delivery dates you will be offered will be within 10 working days from the date of order acknowledgement, this is subject to your availability. (This is assuming no delays from the student for considering potential Upgrades, or students who delay in completing essential paperwork or delay the £200 contribution payment where payable).

The delivery times that we offer are based on a 2 hour time slot – for which you are required to be present for the duration as your delivery can arrive at any point during this 2 hour window.

Once you have booked an appointment for your delivery, we will then send you a Delivery Confirmation, via email, or by post, outlining the details of your delivery, with a request to check that all of the details are correct and as agreed at the time of booking.

Every item of equipment that we supply is carefully checked and fully configured prior to it being delivered. This includes the installation of any software, along with a full system check of the machine we are supplying you with.

The delivery preference that has been chosen for you will depend on your personal circumstances and will be whatever your Assessor considers to be best suited to your individual needs, and will be either of the following:

Frequently Asked Questions about Delivery

How long will it take for my equipment to be delivered?

The delivery dates you will be offered when you contact us will be within 10 working days from that point. However, this is subject to your availability on the dates you are offered and does not apply to upgrade orders.

How will my equipment be delivered to me?

The delivery method that has been chosen for you is at the request of your Assessor and will depend on your personal circumstances – it will be whatever your Assessor considers to be best suited to your individual needs, and will be either of the following two options –

Delivery, Set-up & Familiarisation carried out at the same time, by a trained engineer*, between 09:00-16:00, Monday to Friday

or

Delivery Only carried out by the courier service, DPD, any time between 08:30-17:30, Monday to Friday

*In some cases the delivery & set-up may be carried out by a third party organisation engineer

How long will the delivery and set-up take?

The delivery times you will be offered are based on a 2 hour delivery window with the appointment itself lasting a maximum of around 1½ hours for the Engineer to deliver and set-up your equipment. This may, however, vary depending on the number of items you have.

It is important that you allow sufficient time to cover the 2 hour delivery window and also the time for the appointment itself, and take this into consideration when booking your delivery.

I can’t now make my appointment – what do I do?

If for any reason you need to cancel or rearrange the date or time that you have booked for your delivery, providing you let us know within the required notice period of 1 business day or more, we can change your delivery date and / or time if you need to. It is important that you let us know within the required notice period otherwise you may be liable to pay the cost of a re-delivery fee.

What happens if I miss my delivery?

If you miss your delivery for any reason and weren’t able to let us know in time, just get in touch and we can book in another date for you. Please, however, be aware that, depending on the circumstances, you may be liable to pay the cost of a re-delivery fee before being able to book another date for your delivery.

I’ve received my DSA entitlement letter – what do I do now?

Before you can go ahead and arrange for your equipment to be delivered, we first need to see a copy of your DSA letter confirming your entitlement. You can send this letter to us –

either scanned copy via email to – dsa@wbs.uk.com

or a hard copy by post to – WBS, PO Box 184, Hereford HR2 6WT

Once we have received a copy of your letter, providing we don’t require any further information, you will then be sent an email confirming your order and also the delivery option that has been requested for you. As soon as you receive this confirmation email from us, you are then invited to contact us to arrange a date for delivery of your equipment.

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