At Wyvern we have been a part of the DSA scheme since its infancy. We have grown along with it.
Along that path we have worked with assessment centres across the country to understand their needs and how we can make their life as easy as possible.
But with many “One-Stop-Shops”, why should you choose Wyvern?
Well we have a few reasons. Firstly our support of students is of the highest standard, with year-on-year of glowing QAG audits, we don’t just look at the KPIs set within the QAF. We are dedicated to providing the best service we can, we do that using a data-driven, constant-feedback approach.
We have recently invested heavily in our internal systems to allow us to ensure all students are supported quickly and efficiently. We have internal SLAs that are required to be met so that orders are quickly processed and delivered, training provided flexibly via our various training methods and on-going support is provided to the best it can be.
We also listen to students, after all deliveries, training and support requests we send a survey to find out how we did, and we’re pleased to report that the feedback is great. It’s not perfect but where we see any dips we address the situation quickly to ensure our standards are always met.
Secondly we make it easy for assessors. Over the years we have developed our custom quotation system that makes your job a breeze. We also listen to you and change our systems to reflect the needs of assessors. We understand that you need to be able to support many students; and the less time spent on admin, the more time that is spent with students and making sure they are supported throughout their studies.
So if you’d like to discuss our systems, have a demo, or just talk about how we’re looking to constantly improve our service please call one of our dedicated DSA team on 01432 271233.
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